TERMS AND CONDITIONS

These Terms and Conditions apply to the use of the Silva Kitchen and Bakery website and to any orders, enquiries or services provided by us. By using our website or placing an order, you agree to these terms.

ABOUT US

Silva Kitchen and Bakery is a UK-based food business offering baked goods, kitchen services, events and catering. Contact details are available on our website.

USE OF THE WEBSITE

Our website is provided for general information about our products and services. You agree to use the website lawfully and not in a way that may damage, disable or impair it or interfere with other users.

PRODUCTS AND SERVICES

All products and services are subject to availability. We reserve the right to change or withdraw items, menus or services at any time without notice. Images and descriptions are provided for guidance only and may vary slightly from the final product.

ORDERS

Orders, bookings or catering enquiries are only confirmed once agreed in writing, including price, dates and any specific requirements. We reserve the right to refuse or cancel an order where necessary, including due to availability, errors in pricing or circumstances beyond our control.

PRICING AND PAYMENT

Prices will be communicated clearly at the time of order or booking. Payment terms will be agreed in advance and may include deposits for events or catering. All prices are in pounds sterling unless stated otherwise.

CANCELLATIONS AND CHANGES

Cancellation and amendment terms for orders, events or catering will be agreed at the time of booking. Deposits may be non-refundable depending on the notice given and costs already incurred.

ALLERGIES AND DIETARY REQUIREMENTS

While we take care in the preparation of food, our kitchen handles common allergens. We cannot guarantee an allergen-free environment. Customers are responsible for informing us of any allergies or dietary requirements at the time of ordering.

INTELLECTUAL PROPERTY

All content on this website, including text, images and branding, belongs to Silva Kitchen and Bakery or is used with permission. You may not copy, reproduce or use any content without prior written consent.

LIMITATION OF LIABILITY

We take reasonable care to ensure our website and services are accurate and delivered to a high standard. To the extent permitted by law, we are not liable for indirect or consequential losses arising from use of our website or services. Nothing in these terms limits liability for death or personal injury caused by negligence or for fraud.

LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.

GOVERNING LAW

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

CHANGES TO THESE TERMS

We may update these Terms and Conditions from time to time. The latest version will always be available on our website.

Last updated: January 2026